Last updated: November 2025

Signal Shield Security (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

By using www.signalshieldsecurity.com, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you submit a form or request a consultation, you may provide:

  • Name

  • Email address

  • Company name

  • Phone number (optional)

  • Number of employees (optional)

  • Details you share in your message

1.2 Automatically Collected Information

Our website, Squarespace, and analytics tools may collect:

  • IP address

  • Device and browser type

  • Pages visited

  • Time spent on the site

  • Referring URLs

  • Cookies and tracking data

1.3 Client Account Information

If you become a client, we may collect information required to:

  • Deliver phishing simulations

  • Provide awareness training

  • Generate security reports and risk scores

  • Manage your service plan

This may include employee email addresses or relevant organizational details.

1.4 Phishing Simulation & Training Data

During training and phishing simulations, we may collect:

  • Email delivery status

  • Open rates

  • Click activity

  • Training completion

  • Risk scoring metrics

We do not monitor employee inbox content, internal communications, or any unrelated data.

We only collect information strictly necessary to provide our services.

2. How We Use Your Information

We use collected data to:

  • Respond to inquiries

  • Deliver contracted services

  • Create and manage client accounts

  • Provide training and simulations

  • Improve website and service performance

  • Send service-related notifications

  • Maintain security

We do not sell, rent, or trade your information.

3. How We Share Information

We only share information when necessary.

3.1 Service Providers

We may share limited data with third-party tools required for service delivery, including:

  • Phishing and awareness vendors (e.g., Proofpoint, HacWare, Sherweb)

  • Email delivery services

  • Hosting and analytics platforms (e.g., Squarespace, Google Analytics)

These providers receive only the minimum information required.

3.2 Legal Obligations

We may disclose data to comply with:

  • Laws, regulations, or legal processes

  • Requests from authorities

  • Actions necessary to protect our rights or clients

3.3 No Marketing Disclosure

We never share client information with marketers, advertisers, or unrelated third parties.

4. Cookies & Tracking Technologies

Our website may use cookies, beacons, and analytics tools through Squarespace or Google Analytics.
Cookies help improve site performance and user experience.

You may disable cookies in your browser settings.

5. Data Security

We take reasonable administrative and technical measures to protect information, including:

  • Secure cloud storage

  • Encryption where applicable

  • Access controls

  • Limited data retention

While we implement strong safeguards, no security method is 100% foolproof.

6. Data Retention

We retain data only as long as necessary to:

  • Provide services

  • Fulfill legal or contractual obligations

  • Maintain accurate business records

Clients may request deletion of certain information after service ends.

7. Client Responsibilities

Clients are responsible for:

  • Providing lawful access to employee data

  • Ensuring employees are informed about training

  • Following internal HR and privacy rules

  • Maintaining configuration of their email systems

We do not assume responsibility for internal compliance obligations unless explicitly stated in a contract.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Request a copy of your data

  • Opt out of communication

  • Limit certain types of processing

To make a request, contact:
info@signalshieldsecurity.com

9. Data Storage Location

Information may be stored in secure, U.S.-based systems or in systems used by our service providers when required for functionality.

10. Incident Notification

If a data incident impacts information under our control, we will notify affected clients promptly in accordance with applicable laws.

11. Children’s Privacy

Our website and services are not intended for individuals under 18.
We do not knowingly collect children’s information.

12. External Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy as needed.
The “Last Updated” date will reflect the most recent version.

14. Contact Us

Questions about this policy may be sent to:
info@signalshieldsecurity.com


For sales: sales@signalshieldsecurity.com